Tag: AI

• When helplines fail to be helpful

  

  By Christine Swan I had no intention of writing this piece today. In fact, I had another post in planning but events have rather taken over. I want to talk to you about customer service helplines. I am not a Luddite, no matter how much I appear to be. As my day job, I am…

  chrisswan94

  March 27, 2026

  The here and now

  AI, artificial-intelligence, customer service, Technology